Help!
Is there an orange Rosie.com logo covering your navigation bar?
Make sure you have the latest version of Flash installed. Visit http://www.adobe.com/go/getflash to upgrade to the latest version of flash.
Is the logo still covering the navigation after downloading the latest version of flash?
Make sure that you are using the normal font size within your browser.
Video
Make sure you have the latest version of Flash installed.
Visit http://www.adobe.com/go/getflash to upgrade to the latest version of flash.
What type of connection are you on?
If you are on a dialup or a slower DSL connection, you may experience a delay for videos to start after you hit play, or stopping and starting of the videos while you are watching. Try pausing the video for a few minutes to allow the video to download, then hit play.
What web browser are you using?
We support Safari and Firefox on the Mac, and Internet Explorer and Firefox on the PC. If you’re having trouble viewing the site with Internet Explorer 6, try Firefox.
Is the video stopping and starting a lot?
On slower, and sometimes even fast connections, video can take a few minutes to load. Try pressing play, and then quickly pausing the video. Wait a few minutes for a ‘buffer’ of video to load, and then try hitting play again.
Still having trouble?
Fill out the contact form.
Ask-Ro
I hit submit but nothing happens!
The Ask-ro thank you page opens in a pop-up window. If you don’t see one, you may have a pop-up blocker enabled for your web browser. Don’t worry, your question has still been received.
You can also download Firefox, which is one of our supported browsers.
Still having trouble?
Fill out the contact form.
Advertising
We conform to strict standards so if you see an inappropriate ad on Rosie.com we recommend that you check your version of Internet Explorer and make sure that you’re using the most recent version (currently version 7) and, if not, update your browser to the most recent version. Why Not? It’s free! You should also download the most recent security patches for your operating system. Downloads for both can be found through the Microsoft website (see links below).
Update your browser to Internet Explorer 7
Download Windows security updates
Using non-IE browsers, such as Firefox, can also limit your security risk.
Download Firefox
If after taking these precautions you continue to see inappropriate ads on Rosie.com, please let us know. Fill out the contact form to alert our tech team of your issue.
